Privacy policy

The protection of your personal data is important to us!

With its current policy, the company “EVANGELOPOULOU BASILIKI OF EVANGELOS” (hereinafter the “Company” or “we” or “us”), which is based in Istiaia, Evia, determines and announces the conditions under which, operating as the law defines as “Processor”, collects, stores, uses and generally processes your personal data, which it collects when you visit, register or use the Company’s website as well as when you trade with its physical store.

This Privacy Policy also describes how you use, disclose and protect your personal data, the options you have regarding your personal data, and how you can contact us. This Protection Policy is in accordance with the terms arising from European Regulation 679/2016 and any other relevant applicable legislation.

The site www.evgnosi.gr is the website of the Company, where the online store for the presentation and sale of products and services of the Company is located.

1. What is personal data?

The term “personal data” refers to information of natural persons, such as name, postal address, e-mail address, contact telephone, etc., which identify or may identify you, hereinafter referred to as “Personal Data or Data”.

2. What is personal data processing?

Any operation or series of operations performed with or without the use of automated means, on personal data or on personal data sets, such as the collection, registration, organization, structure, storage, adaptation or modification, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

3. Is it mandatory to provide your personal data?

The provision of the data to the Company may be option or necessary to achieve the purposes set forth in this Privacy Policy.

The mandatory or optional nature of the data assignment is indicated by an asterisk (*) next to the personal data of a mandatory field.

If you refuse to provide the required information on the Company Website, it will be impossible to achieve the basic purpose for which the specific Data is collected, and it may, for example, make it impossible for the Company to fulfill the contract of sale is available on its Website.

The provision of additional Data to the Company, in addition to those that are marked as mandatory, is optional and does not affect the main purposes of data collection, as their provision serves only to optimize the quality of services provided by us.

4. What personal data do we collect?

We take care to collect only the absolutely necessary personal data, which are appropriate and clear for the intended purpose. This data includes the following:

a. Data that you provide to us during your registration and the creation of a user account on the Company’s Website, via the internet or your mobile or through your personal contact with our store or with our sellers and specific data such as email address (e- mail) * and password / login password (as required) and name, surname, postal address, telephone number (optional).

b. Data and information that you provide to us through our transactions (purchases, orders, etc.) and the communication between us (through physical stores, our online store, our sellers, telephone, e-mail or any other way). For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, products added to or removed from your cart, list of products you wish to purchase (Favorites list) ) and how and when you contact us.

c. Data regarding the payment method for the transactions you make with us.

d. Data you provide to us when you subscribe to our newsletter.

e. Data on the products you usually prefer. In order to offer you products of your interest and to further improve your shopping experience with us. Of course, you always have the option not to share such information with us.

f. Traffic data of our website.

g. Information collected from the use of cookies in your browser. Learn more about how to use cookies here.

h. To provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the web pages that appear when you visit, the ads which you click on and whatever search terms you enter.

i. The username of your social media, if you interact with us through these channels, to help us respond to your questions or comments.

5. How do we use your Personal Data?

Where appropriate we use your data:

  • To complete product orders: The Company processes your data in order to fulfill its contractual relationship, to process product ordering, to provide customer service, to comply with legal obligations, to oppose, raise or enforce legal requirements. If we do not collect your Data when completing the order (through our physical stores, live or through our service vendors or through our online store, we will not be able to process your order and comply with our legal Please note that your data may need to be transferred to third parties to deliver the product you have ordered. In addition, we may retain your data for a reasonable period of time in order to meet our contractual obligations, such as product returns, as required by law.
  • To create a User Account: The Company processes your data in order to provide you with the account functions and to facilitate the conclusion of the purchase of products.
  • For Communication: The Company uses your data to respond to requests / questions you submit, refund requests and / or any complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We may also maintain a record of your inquiries / requests to us in order to better respond to any future communication. We do this based on our contractual obligations to you, our legal obligations and our legitimate interests in order to provide you with the best possible service and to be able to improve our services based on your personal experience.
  • For Sending a newsletter: With your consent, we will use your Personal Data, your preferences and transaction details to inform you via e-mail, internet, telephone and / or social media about products, including personalized / personalized offers, etc. Of course, you have the option to revoke this consent at any time.
  • For Web push notifications: Depending on your navigation, you can receive, having previously given your consent, notifications about our offers, news, your favorites list and your shopping cart. Of course, you have the option to revoke this consent at any time.
  • For the development and improvement of the products and services we provide. We do this based on our legitimate business interests.
  • Because we want to offer you offers and suggestions that are more relevant to your interests and needs.
  • To protect your account from fraud and other illegal activities: This includes using your Data to maintain, update and protect your account. We also monitor browsing activity with us to quickly identify and resolve any issues and protect the integrity of our website. All of the above are part of our legitimate interest. For example, we check your password when you log in and use automated IP address tracking to detect possible false logins from unexpected locations.
  • To process payments and prevent fraudulent transactions: We do this based on our legitimate business interests. This also helps protect our customers from fraud.
  • In order to comply with our contractual obligations to you or in accordance with the provisions of law or in execution of court decisions.
  • To send you communications required by law or necessary to inform you of changes in the services we provide. For example, updates on these privacy notices, product recall notices, and legally required information about your orders. These service messages will not contain promotional content and do not require prior consent when sent by email or text message (SMS). If we do not use your personal data for these purposes, we will not be able to comply with our legal obligations.

Finally, we inform you that the processing of your Data is carried out either by the specially authorized personnel of the Company, or through computer systems and electronic devices by the Company and exceptionally by third parties, who, having contractually committed to the confidentiality and protection of Conduct your data.

6. What is the legal basis for the processing of your data by the Company?

  • Data protection law specifying the various reasons why a company may collect and process your personal data, including the terms of our contractual relationship
  • your consent, where required. For example when you choose to receive a newsletter. When collecting your personal data, we will always inform you what data is necessary in relation to a particular service.
  • the Company’s obligations arising from the law (eg tax legislation, e-commerce legislation, etc.)
  • the legal interest of our Company. In certain cases, we collect your Data in a way that is reasonably expected as part of the operation of our business and that does not substantially affect your rights, freedoms or interests.

7. Who are the recipients of your Data?

Access to your Data is the absolutely necessary staff of the Company, which is committed to maintaining confidentiality and third-party service providers, who process your Data as Executors of the Processing on our behalf and in accordance with our orders.

8. How is your Data communicated?

Data Disclosure by our Company

The Company shares your Data with:

  • Third party service providers that process personal data on behalf of the Company, for example (indicatively mentioned) for the processing of credit cards and payments, transfers and deliveries, management and maintenance of our data, email distribution, research and analysis, promotion. When we use third-party service providers we enter into agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data.
  • Other third parties, to the extent required for the following purposes: (i) compliance at the request of an institution of the Hellenic State, court decision or applicable law, (ii) prevention of illegal uses of our Website or violations of the Terms of Use of our Website and our policies, (iii) our own protection against third party claims, and (iv) helping to prevent or investigate fraud (eg counterfeiting).
  • other third parties to whom you yourself have given your consent.

Disclosure of Data by you

When you use certain social media elements of our Website, you may create a public profile that includes information such as username, profile picture and city. You can also share content with your friends or the general public, including information about your interaction with the Company.

9. What is our policy with third party Data Processing Operators in accordance with the above:

  • We provide only the information needed to perform their specific services.
  • They may use your Data only for the exact purposes set forth in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any of the data they hold will be deleted or made anonymous.

In case you wish to receive more information regarding the disclosure of your Data to third parties, please contact us.

10. How do we ensure that Executors respect your data?

The Executors on our behalf have agreed and contractually contracted with the Company:

  • to maintain confidentiality,
  • not to send your Data to third parties without the permission of the Company,
  • take appropriate security measures,
  • comply with the legal framework for the protection of personal data and in particular Regulation 979/2016 / EU (otherwise known as GDPR).

11. How long do we keep your data?

We retain your Personal Data for as long as necessary to fulfill the purposes set forth in this Privacy Policy (unless a longer retention period is required by applicable law). Generally, this means that we will keep your Personal Data for as long as you have an account with our Company. Regarding your Personal Data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes). At the end of this retention period, your data will be completely or anonymously deleted, for example by aggregation with other data, so that it can be used in an unrecognizable way for statistical analysis and business planning.

Some examples of customer data retention periods:

  • Orders
    When you place an order, we will retain the personal information you have given us for Ten years so that we can comply with our legal and contractual obligations.
  • Guarantees
    If your order included a warranty, the relevant Personal Data will be retained until the end of the warranty period.
  • Newsletter
    Your statement of consent for sending a newsletter (newsletter) is kept for as long as a newsletter is sent to you by the Company and in any case not more than six months from the cessation of sending a newsletter.

12. Is your data safe?

We are committed to safeguarding your Personal Data.

Recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical measures to secure and protect your Data from any form of accidental or improper processing. We use the most modern and advanced methods to ensure maximum security.

13. What are your rights?

You have the right to access your Personal Data.
This means that you have the right to be informed by us if we process your Data. If we process your Data you can ask to be informed about the purpose of processing, the type of your Data we hold, to whom we give it, how long we store it, if automated decisions are made, but also about your other rights, such as correction, deletion of data, restriction of processing and submission of a complaint to the Personal Data Protection Authority.

You have the right to correct inaccurate personal data.
If you find that there is an error in your Data you can ask us to correct it (eg name correction or change of address notification).

You have the right to delete / forget.
You can ask us to delete your data if it is no longer necessary for the above-mentioned processing purposes or you wish to revoke your subscription if this is the only legal basis.

You have the right to portability of your Data.
You can ask us to receive in readable form the Data you have provided or ask us to forward it to another controller.

You have the right to restrict processing.
You can ask us to restrict the processing of your Data for as long as your processing objections are pending.

You have the right to object and withdraw your consent to the processing of your Data.
You may object to the processing of your Data and we will stop processing your Data unless there are other compelling and legitimate reasons that prevail over your right. If you have given your consent to the collection, processing, and use of your personal data, you may revoke your consent at any time.

14. How can you exercise your rights?

To exercise your rights you can submit a relevant request to us at info@evgnosi.gr entitled “Exercise of Right” and we will examine it and answer you as soon as possible.

Exceptionally:

  • If you wish to correct your Data in your user account, you can log in to it and make any correction / change without the need to submit a Request.
  • If you wish to withdraw your consent to send a newsletter (newsletter) you can do so by selecting the “unsubscribe” link at the bottom of each newsletter.

15. When do we respond to your requests?

We respond to your requests free of charge without delay, and in any case within (1) one month from the time we receive your request. However, if your request is complex or there is a large number of your Requests, we will inform you within the month if we need to receive an extension of another (2) two months within which we will respond to you.

16. What is the applicable law during the processing of your Data by us?

Applicable Law is the Greek Law, as formulated according to the General Regulation for the Protection of Personal Data 2016/679 / EU, and in general the current national and European legislative and regulatory framework for the protection of personal data.

17. Where can you go if we violate the applicable law for the protection of your Personal Data?

You have the right to file a complaint with the Personal Data Protection Authority if you believe that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data.

18. How will you be notified of any changes to this Policy?

We update this Privacy Policy whenever necessary. If there are significant changes to the Privacy Policy or the way we use your Personal Data, we will post this update on our website before the changes take effect and we will notify you in any appropriate way.

We encourage you to read this Policy at regular intervals to know how your Data is protected. This Privacy Policy was last modified April 25, 2021.
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